Learning Objectives


Learn about different types of communication


Learn about communication barriers


Learn about the most important communication skills

This module focuses on the fundamental to work life (and life in general) topic of communication. It will first provide an overview of the different ways we communicate at the workplace, including verbal, non-verbal communication, visual and written, followed by possible barriers such as language or cultural differences, and finally focusing on vital to effective and efficient communication skills such as empathy, emotional intelligence and active listening, which can be used to overcome those barriers.

1. How do we communicate?

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2. Communication barriers

3. Communication skills

4. Quiz of Communication

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them. 2022-1-LT02-KA220-YOU-000089553

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